Return and refund policy

Thank you for shopping at blnxg.shop! We want you to be completely satisfied with your purchase. If you are not entirely happy with your modern ceramic vase, we are here to help.

Our Return and Refund Policy is designed to comply with international consumer protection standards and platform requirements. Please read the terms below carefully.

1. Return Window

You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging, including all protective foam, bubble wrap, and boxes (as ceramic vases require secure packaging to prevent transit damage).
  • You will need to provide the receipt, order number, or proof of purchase.

3. Damaged, Broken, or Incorrect Items

Since ceramic vases are fragile, we take extra care in packaging. However, if your item arrives damaged, defective, or if you received the wrong item, please contact us immediately.

  • Reporting Period: You must report damaged or broken items within 48 hours of delivery.
  • Required Proof: Please email us at support@blnxg.shop with your order number and clear photos/videos of the damaged item and the outer shipping box.
  • Resolution: Once verified, we will arrange a replacement or a full refund at no extra cost to you.

4. How to Initiate a Return

Do not send your purchase back to the manufacturer or the original shipping address without contacting us first. Returns without prior authorization will not be accepted.

To start a return, please follow these steps:

  1. Contact our customer service team via email at support@blnxg.shop.
  2. Provide your order number and the reason for the return.
  3. If your return is accepted, we will send you the correct return shipping address and instructions on how and where to send your package.

5. Return Shipping Costs

  • Defective/Damaged Items: If the return is due to a product defect, transit damage, or an error on our part, we will cover the return shipping costs or issue a direct refund/replacement.
  • Customer Remorse: If you change your mind, ordered the wrong size/style, or no longer want the product, you (the buyer) will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
  • Important Note: For fragile ceramic products, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items broken during return transit.

6. Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 7 business days.
  • Currency: All refunds will be issued in USD (United States Dollars), matching the currency of your original purchase. Please note that your bank or credit card company may take additional time to post the refund to your account.

7. Cancelations

If you wish to cancel your order, please contact us within 6 hours of placing it. Once an order has been processed or shipped, it cannot be canceled, and you will need to follow the standard return process after receiving the package.

Contact Us

For any questions regarding returns, refunds, or damaged items, please feel free to reach out to our customer support:

  • Company Name: VELTRIX COMMERCE PTY. LTD.
  • Representative: STEPHANIE GRIFFITHS
  • Business Address: RINGWOOD, 3134, Victoria, Australia
  • Store Name: blnxg.shop
  • Customer Support Email: support@blnxg.shop
  • Phone Number: +61 485984922