Contact information

If you have any questions, concerns, or inquiries about our modern ceramic vases, home styling accents, or if you need assistance with an existing order, please do not hesitate to reach out to us. Our dedicated support team is here to assist you.

Business Legal Name: VELTRIX COMMERCE PTY. LTD. Authorized Representative: STEPHANIE GRIFFITHS Store Identity & Domain: blnxg.shop Official Customer Support Email: support@blnxg.shop Direct Customer Support Hotline: +61 485984922 Physical Business Address: RINGWOOD, 3134, Victoria, Australia Primary Target Market & Trading Currency: Singapore / United States Dollar (USD)

🕒 Customer Support Time Zone & Hours

Because our corporate operations are headquartered in Victoria, Australia (AEST), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Singapore market, please refer to the following time zone alignment when visiting our Contact Us page or calling our hotline to ensure timely support:

• Singapore Local Business Hours: Monday - Friday | 8:00 AM - 4:00 PM (SGT)
• Australian Operational Hours (AEST): Monday - Friday | 10:00 AM - 6:00 PM
• Email Support Efficiency: We monitor our official customer helpdesk at support@blnxg.shop 24/7. For the fastest assistance, we highly recommend reaching out via email. All inquiries regarding vase specifications, styling advice, material care, shipping tracking updates, or return authorizations are thoroughly reviewed and responded to by a team specialist within 12 to 24 hours.